Privacy Policy

Your Privacy

The General Data Protection Regulation (GDPR) is a law intended to protect the privacy of individuals. The GDPR allows the use of your personal data by third parties under certain conditions. For example, it must be clear who processes which personal data and for what purpose. In this context, Serena Spa processes personal data of leads, prospects, and customers. We value your privacy and process your personal data exclusively in accordance with the law and the privacy policy. This means (among other things) that Serena Spa only processes the data for the purpose for which they were obtained and does so in a proper and careful manner. In this privacy policy, Serena Spa provides an explanation of how it handles your personal data.

Which personal data
does Serena Spa process

For customers (individuals) who have purchased a product, Serena Spa processes name and address details, phone number(s), email addresses, date of birth, and bank details. For potential customers, Serena Spa processes name and address details, phone number(s), and email addresses. For suppliers, Serena Spa processes name and address details, phone number(s), and email addresses. Website visitors: When you visit Serena Spa’s website, we keep track of general data, such as information regarding the most requested pages of the website or our services. These are numerical data for which the identity of the visitor is not important. Contact form: When you fill out the contact form on our website, we ask for your name and address details, your phone number, and email address.

Purpose of processing

This data allows us to:
  • financially and administratively handle the agreements that customers conclude with Serena Spa;
  • prepare and send requested quotes;
  • reach you when necessary (for example, to inform you about the progress of your order or schedule a test run);
  • further develop and optimize our product/service;
  • optimize the design and functionality of our website;
  • offer you tailored information digitally or by phone (direct marketing).

Cookies

Serena Spa uses cookies on its website. Cookies are small files that are placed on your computer or tablet, for example, during your visit to our website. Some cookies are necessary to make the website function better. No permission is required for the use of such -functional- cookies. But there are also cookies that, for example, track your browsing behavior and based on which specific advertisements are shown. Such cookies contain identification data and are privacy-sensitive. For this reason, permission is required for placing them. If and to the extent that Serena Spa uses such cookies, we will inform you about this and ask for your specific permission.

Where do we process
your personal data?

Serena Spa processes your personal data mainly in the Netherlands and in any case exclusively within the European Economic Area. Within the EEA, your privacy is protected in the same way as in the Netherlands. In case Serena Spa decides at any time to process your data in countries outside the EEA, we will inform you about this in our privacy policy. If the law requires it, we will also ask for your specific permission in advance. You can always withdraw this permission.

Transfer to/acquisition from third parties: It may be that we transfer your data to a third party. We only do this if there is a specific reason for it, such as:

  • it is necessary in connection with the handling of the agreement we have with you;
  • we are legally obliged to do so or
  • you have given us specific permission to do so.

Serena Spa does not provide or sell your data to organizations that use them for commercial purposes. It may happen that Serena Spa obtains your personal data from another organization. If this is the case, we ask the organization in question whether they have obtained your data lawfully. We also record the details of the organization in question, so that we can give you that information if you ask for it. In any case, we record the source of the personal data, even if you provide us with your personal data yourself.

Serena Spa takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access,
unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications
of abuse, please contact our customer service or via info@serenaspa.nl